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Work Experience16 yrs 2 mo
Dec 2013 – Present
Associate Professor
XLRI, Jamshedpur
Jan 2005 – Dec 2007
Executive (Projects)
PRADAN
May 2013 – Oct 2013
Faculty
Delhi School of Business
Achievements and Research Interest/Area of Research Interests
Area of RESEARCH INTERESTS
Research Interests
- The legitimacy of internal change projects, stakeholders
- Customer Mistreatment
- Work reflection
- CSR and it`s impact on employees
- Meaningfulness at work
Courses Taught
Post-Graduate Education (Residential & Executive Programs): Delivers core and elective modules in Organisation Design, Organisation Change, Organisation Development, OD Facilitation, and Happiness, adapted for a professional spectrum ranging from foundational management students to senior executive cohorts.
Doctoral Research (PhD/FPM): Provides research-level coursework for doctoral candidates in Research Design and Techniques in OB, and Organisational Change and Development.
Consultancy Undertaken
Organizational Diagnostics: Conducts high-level assessments to identify systemic leadership gaps and internal barriers to change.
Strategic Needs Identification: Partners with organizations to diagnose specific training and development needs by aligning leadership capabilities with business strategy.
Structural Advisory: Provides guidance on organization design and leadership effectiveness to ensure structural alignment during complex transformations.
In-Company Programs
Professor Sheel contributes to executive education through various XLRI programs and develops custom training solutions for organizations. He partners with companies to understand their leadership training needs and provide tailored solutions for leadership development. He has worked with organizations across multiple sectors including Coca-Cola India, NTPC, NPCIL, NHPC, JSW, Powergrid, ONGC, Indian Oil, HAL, Tata Steel, Tata Capital, Aditya Birla Cements, Mahindra, L&T, and Novo Nordisk, among others.
He created XLRI's pioneering online executive program in Leadership and Change Management —the first program of its kind in India to integrate self-leadership with business and change execution fundamentals. This innovative initiative, launched in 2016, has successfully trained over 1,100 senior executives with an average work experience of 16 years across ten consecutive batches from diverse industries, consistently achieving high engagement and satisfaction outcomes.
Professor Sheel also provides in-person training programs for working professionals, including the XLRI Change Certification Program, Change Facilitator Certificate Program, and the Leadership Development (LEAD) Program , AI-LEAD program for leadership during the AI Era, and Happiness Program for executives, bridging academic rigor with practical application through scalable, technology-enabled learning solutions.
Intellectual Contributions (Publications)
Journal Articles-Refereed
- Chandra Sheel R (2026). Revisiting the CSR-commitment link: the mediating role of organizational cynicism and the moderating influence of procedural justice. Leadership & Organization Development Journal. https://doi.org/10.1108/LODJ-06-2025-0428
- Bellamkonda N, Chandra Sheel R (2026). Exhausted and exposed: the emotional toll of customer mistreatment in service organisations. International Journal of Organizational Analysis. https://doi.org/10.1108/IJOA-04-2025-5459
- Bellamkonda, N., & Sheel, R. C. (2023). Reactions and Underlying Mechanisms of Customer Mistreatment: An Integrative Review . Organizational Psychology Review, https://doi.org/10.1177/20413866231177682
- Rahul Chandra Sheel & Neharika Vohra (2016). Relationship between perceptions of corporate social responsibility and organizational cynicism: the role of employee volunteering. The International Journal of Human Resource Management, 27(13), 1373–1392. DOI: 10.1080/09585192.2015.1072102
- Sheel, R., & Vohra, N. (2014). Fostering Academic Research among Management Scholars in India: An Introduction to the Special Issue. Vikalpa: The Journal for Decision Makers, 39(2), v–xi. Retrieved from https://journals.sagepub.com/doi/abs/10.1177/0256090920140201
- Vohra, N., & Sheel, R. (2012). Corporate social responsibility: practice, theory, and challenges. Vikalpa: The Journal for Decision Makers, 37(2), 73–116. Retrieved from https://journals.sagepub.com/doi/abs/10.1177/0256090920120207
Chapters in Scholarly Books
- Vohra, N., Nair, N., Sheel, R. (2019). Burnout, Organisational Cynicism, Alienation: Review of Negative workplace Attitudes, Behaviours, and Cognitions. In Misra, G. (Ed.) The Sixth Indian Council for Social Science Research (ICSSR) Survey of Psychology in India (pp. 1-93), Oxford University Press: New Delhi.
Conference Proceedings-Refereed
- Bellamkonda, N., & Sheel, R. C. (2024). When service smiles fade: ego depletion and Displaced Aggression Post-Customer Mistreatment episode. Academy of Management Proceedings, 2024(1). https://doi.org/10.5465/amproc.2024.18745abstract
- Wu, Y., Smith, N. A., Zettna, N., Van Jaarsveld, D., Koopmann, J., Zhang, K., Groth, M., Danatzis, I., Möller-Herm, J., Bellamkonda, N., Sheel, R. C., & Subramony, M. V. (2024). Rethinking customer mistreatment at the service frontlines. Academy of Management Proceedings, 2024(1). https://doi.org/10.5465/amproc.2024.12237symposium
- Chandra Sheel, R., & Tikoo, S. (2022). The Dynamicity of Legitimacy and Sensemaking by Top Management and Consultants During Complex Change. In Academy of Management Proceedings (Vol. 2022, Issue 1). Academy of Management. https://doi.org/10.5465/ambpp.2022.12704abstract
- Roy, M., & Chandra Sheel, R. (2022). Meaningful Work: A Review, Synthesis and Research Agenda. In Academy of Management Proceedings (Vol. 2022, Issue 1). Academy of Management. https://doi.org/10.5465/ambpp.2022.12415abstract
- Tikoo, S., Thakur, M. K., Chandra Sheel, R., & Premarajan, R. (2022). Understanding Human Nature, Temporal and Resource Assumptions in Organization Change. In Academy of Management Proceedings (Vol. 2022, Issue 1). Academy of Management. https://doi.org/10.5465/ambpp.2022.13170abstract
- Sharma, S., Sheel, R., & Vohra, N. (2013). Relationship of personality to organizational commitment: A Meta-analysis. Academy of Management Proceedings, 1. http://proceedings.aom.org/content/2013/1/15618.short
Paper Presentations-Refereed
This collection of conference presentations showcases a rich and evolving research trajectory in organizational behavior, identity, and corporate social responsibility (CSR) across prestigious academic forums. Notable recent presentations include:
When Service Smiles Fade: Ego Depletion and Displaced Aggression Post-Customer Mistreatment Episode (2024, Academy of Management Annual Meeting, Chicago), which investigates emotional fatigue and aggression following customer mistreatment;
Gendered Identity Threat and Withdrawal Behavior: Feeling Angry or Shameful? (2023, European Academy of Management), exploring emotional responses to identity threat in the workplace;
The Dynamicity of Legitimacy and Sensemaking by Top Management and Consultants During Complex Change (2022, Academy of Management, Seattle), analyzing organizational adaptation during periods of transformation;
Meaningful Work: A Review, Synthesis and Research Agenda (2022, Academy of Management, Seattle), which offers an integrative overview of meaningful work literature;
Understanding Human Nature, Temporal and Resource Assumptions in Organization Change (2022, Academy of Management, Seattle), focusing on implicit assumptions in change management
Earlier research includes a series of meta-analyses and empirical studies on CSR and organizational commitment:
A Meta-Analysis of CSR Perception and Organisational Commitment with various moderators (2019, Lisbon; 2018, Reykjavik);
The Mediating Effect of Organizational Cynicism on the Relationship between CSR Perceptions and Organizational Commitment (2016, Paris);
The Relationship between Perceptions of CSR and Organisational Cynicism: Moderating Effect of Employee Volunteering (2013, Ahmedabad).
Additional presentations cover decision-making among academics (2015, Decision Sciences Institute, Seattle) and critical perspectives on CSR (2015, Irish Academy of Management, Galway), as well as foundational work on personality and organizational commitment (2013, Academy of Management, Buena Vista, FL). This portfolio reflects a sustained and multidimensional inquiry into how individuals and organizations navigate identity, values, and change.
Published Articles in Newspapers/Magazines
- Rao, H., & Sheel, R. (2017, February 02). What needs to be done: Indian Railways and the Indian Budget. Retrieved February 10, 2017, from http://www.wionews.com/south-asia/what-needs-to-be-done-indian-railways-and-the-indian-budget-11942
- Sheel, R. & Rao. H. (2019, March 27). Key immediate reform areas for the new government. Retrieved March 28, 2019, from https://www.wionews.com/opinions/india-can-become-a-superpower-if-the-government-focuses-on-these-5-key-areas-221899
Cases Developed for Teaching Purpose
Other Professional Activities
Achievements in Professional Activities
- Guest editor: Vikalpa: A Journal of Decision Makers. (2014) Volume 39(2)
Co-Ordinating/Organizing Workshop/Conferences /MDPS
- Organiser: Indian Academy of Management Conference held at IIM Ahmedabad (December, 2013)
- Organised in-company programs on Leadership and Change Management. Offers senior-level leadership development programs.
Guide/Evaluator/ Examiner at Doctoral Research Level
Thesis Guide/ Committee Member
- Subhashis Sinha - Disability and Socialization Experiences
- Shayani Sengupta - Work Reflection and Well-being
- Neha Bellamkonda - Customer Mistreatment and Displaced Aggression
- Shivin Tikoo - Understanding Change Legitimacy during Complex Change
- Manoj Jaiswal - Moral Potency and Ethical Leadership
Invited to Deliver Keynote Addresses/ Speeches
Delivered a keynote address on “Embracing the Winds of Change: Innovating and Leading Transformation” for the Strategic Leadership Planning Programme at the Manekshaw Centre, New Delhi (Scheduled: 26 November 2024, 1400 hrs). The audience includes ~20 Major Generals of the Indian Army.
Delivered a talk on “Adaptive Leadership Concepts and Their Application” during an online seminar on Emerging Concepts of Leadership and Its Application in the Indian Army, organized by Army War College (AWC), Mhow on 04 September 2024.
Panel Speaker, Symposium on Transparency at the European Academy of Management (EURAM) Conference, Reykjavik, 2018.
Panel Speaker, CII IWN Annual Summit, 2021.
Conference roles: Session Chair, Academy of Management Annual Meeting (2024) — Chaired the session "Rethinking Customer Mistreatment at the Service Frontlines."
Membership of Professional Bodies
- Member, Academy of Management
- Member, European Academy of Management
- Member, Organisation Design Community
Participation in Workshops/Conferences/Forums/ Meetings etc
- Annual Meeting of the Academy of Management (2024, 2022, 2021, 2020, 2013)
Reviewer/Referee in Journals/ Conferences etc
- International Journal of Human Resource Management
- Journal of Managerial Psychology
- Vikalpa: Journal of Decision Makers
- Management and Labour Studies
- Psychological Studies
Research Project Undertaken
- Responses to Gender Identity Threat - (Ongoing) 2022
- Case writing (Completed) - 2016
- Personality and Commitment (Completed) - 2016